Refund Policy
I am committed to provide high-quality website templates and ensuring your satisfaction. However, due to the nature of digital products, we have specific conditions under which refunds are granted. Please read our refund policy carefully.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Defective Templates: If the template has critical errors or defects that prevent it from functioning as advertised, and these issues cannot be resolved.
- Misrepresentation: If the purchased template does not match the description or preview provided on our store.
- Non-Delivery: If you did not receive the download link or access to the purchased template.
Non-Refundable Conditions
We do not issue refunds in the following cases:
- Change of Mind: Refunds will not be granted for cases where you decide you no longer want the template after purchase.
- Incompatibility: It is your responsibility to ensure compatibility with your platform or hosting environment before purchase. Refunds will not be provided for incompatibility issues.
- Customization Errors: If issues arise due to your own modifications or edits to the template.
- Downloaded Products: Refunds are not applicable once the product has been downloaded, unless there is a proven defect.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to nhantumbok@gmail.com with your order details (order number, date of purchase, and product name).
- Provide Evidence: Attach any relevant screenshots, error logs, or other supporting materials that demonstrate the issue.
- Review Process: Our team will review your request and get back to you within 5 business days. If approved, we will issue the refund to your original payment method.
Refund Timelines
- Approved refunds will be processed within 5-10 business days of approval.
- The refunded amount may take additional time to reflect in your account, depending on your payment provider.
Contact Me
If you have any questions about this Refund Policy, please contact me by sending an email to nhantumbok@gmail.com. I am always here to assist you!
Enjoy!